Frequently Asked Questions & Policies

🥛 Share Options & Changes

What are the share options?

We offer three different share sizes to make sure your family gets the perfect amount of milk every week:

  • Half-Gallon Share: Entitles you to 21​ gallon of milk per week.

  • 1-Gallon Share: Entitles you to 1 gallon of milk per week.

  • All-Access Pass (Bulk Discount): Perfect for large families! You pay for two 1-gallon shares and are entitled to receive 2 or more gallons per week (customizable in 21​-gallon increments, e.g., 2.5 gallons, 3 gallons, etc.). To sign up for more than 2 gallons, please email JoAnna at joanna@orchardhousecreamery.com.

What happens if I’m out of town?

We are happy to hold your milk while you are away! Please give us a minimum of 7 days' notice if you need a hold.

  • Note: Last-minute cancellations can still be refunded but will be subject to a 5% transaction fee to cover our credit card processing costs.

Can I reduce my share mid-month?

We know life changes—toddlers change their minds, or health needs shift! We try to be as flexible as possible. Reductions in your share size are acceptable but, like last-minute holds, are subject to a 5% transaction fee to cover our payment processing costs.

Can I increase my share mid-month?

Absolutely! We will send you an additional invoice for the extra milk you'd like to receive. Please note: This extra invoice will not automatically draft from your account (even if you have auto-pay set up for your monthly milk), so please be sure to pay it manually as soon as it arrives.

🧀 Weekly Dairy Add-Ons

Can I add extra dairy products to my weekly milk order?

Yes! We would love for you to add any of our delicious seasonal dairy products to your weekly pickup. To keep things running smoothly on the farm, please keep a couple of things in mind:

  1. Dairy products take time to craft. For example, our yogurt takes a minimum of two days to make. Because we are a small family farm and not a big grocery store, we cannot always accommodate last-minute additions sent the night before your delivery day.

  2. Standing orders are best! We highly encourage you to choose a few favorite products and set them up as a standing weekly order just like your milk. This helps us plan our production. You can always change things up if you get tired of a product, but please try to keep order changes to a maximum of once per month to avoid confusion.

💳 Payments & Pickups

How and when do I pay?

  • Invoicing: We email monthly invoices on the 1st of the month for that month's milk (e.g., your January invoice will arrive on January 1st).

  • Due Date: All invoices are due by the 15th of the month.

  • Late Fees: Invoices paid after the 15th are subject to a 10% late fee for every month they remain unpaid.

What should I do if I can’t find my milk at the drop location?

While we strive for perfection every week, mistakes can occasionally happen. If you cannot locate your milk, PLEASE CALL OR TEXT US IMMEDIATELY AT 931-256-7524 WHILE YOU ARE STILL AT THE PICKUP LOCATION. Nine times out of ten, we can figure out what happened right then and there and still get you your milk! If we cannot fix the issue on the spot, we will gladly credit your account. However, we cannot fix it if we don't find out until days later. Please contact us by phone or text immediately so we can get you your fresh milk!